All the questions related to the obtained subscriptions, are solved by our payment processor CCBill. For billing inquiries or to cancel your subscription, please visit https://support.ccbill.com. CCBill support team offers live chat, email and phone (24/7).

• Q: I forgot my username or password

  A: If you are unable to log in, you can fill out the username/password reset FORM or you can email us at support[at]hotandsensual[dot]com, and we can provide you with your login information.

• Q: Is your site secured?

  A: Yes! We and our payment processor use Hyper Text Transfer Protocol Secure (HTTPS), the protocol over which data is sent between your browser and our website. It means all communications between your browser and the website are encrypted, and your customer information, like username, password and credit card number, cannot be intercepted.

• Q: How explicit is the content?

  A: It ranges from no nude and topless to full frontal naked. But in any case, it is HQ erotic and exciting content!

• Q: What size are the images?

  A: All sets are minimum 5000 px. (long side).

• Q: What size are the videos?

  A: Full HD videos (1980x1080 px.) are our minimum standard, but we try to create as much as possible 4K UHD videos (3840x2160 px.).

• Q: What does recurring billing mean?

  A: That means that your card will be automatically charged on a prearranged schedule until you cancel you your membership.

• Q: I'm having problems playing or downloading videos.

  A: Our site has been designed for modern browsers, if you are using an older web browser, we suggest you upgrade to latest version of Google Chrome or Mozilla Firefox.

• Q: None of this answers my questions, how do I get support?

  A: Please send an email to the address shown bellow or use the contact form.